In the past, information was transmitted from the command to the conductor using the command phone installed in the crew room.
However, it became possible to quickly communicate to the crew using Buddycom group calls.
In addition, it has become easier to share information between crews and commands, crew members of other bullet trains without commands, and improving customer service.
Buddycom records the call contents and time, which can be played back later, and has excellent functionality such as being able to contact outside the bullet train (commands, front and rear train crews, etc.).
In addition, it has an operability that can be used by all crew members of a wide range of ages, and is now an indispensable tool for our work.
The situation can be quickly shared among crew members, such as when dealing with customers on the bullet train or when multiple vehicle failures are handled, and responding very smoothly by dividing roles accurately.
In addition, if lost items or tickets for other trains are discovered and contact is required, we can be contacted very quickly between other bullet trains.
On the other hand, we check the sensitivity of Buddycom in the meeting area before starting work.
I would like to expect that the speed and certainty of information sharing will be improved by making group calls via LIVE video broadcasts and converting the content of conversations to text so that the local conditions can be understood more clearly.
In addition, by expanding the number of parties involved in group calls, we would like to further strengthen cooperation and provide safer and more comfortable transportation services.
Deputy General Manager, Operation Section,
Transportation Sales Department,
Shinkansen Railway Business Division
Tokyo First Transportation Office