Much of the interaction between staff in a game center store is done through Buddycom.
For example, Buddycom plays an active role when cooperation with other staff is necessary, such as when there is a problem with a machine or when a prize needs to be replenished.
Especially in large or multi-level stores, it is essential for staff to work together using Buddycom, so the voice is clear, there are no interruptions in communication, and there are no problems with battery consumption of the smartphone terminals, which was a concern.
The ability to communicate with We initially introduced Buddycom as a replacement for our intercom system, but our staff is very satisfied with its functions that exceed those of the intercom system.
One of the attractive features of Buddycom is that it has more functions than intercom, such as transcription, and because it is a smartphone application, it can be used at the same time as other business applications with a variety of functions.
In addition, a variety of accessories are available, such as ear-mounted, wired, and Bluetooth devices, to meet the needs of each store. At our site, we use a tie-pin microphone dedicated for PTT, sound-isolating earphones, and a Bluetooth microphone with function buttons.
With all floor staff now equipped with smartphones and Buddycom, the business application (DigiChime) they were using has become much more convenient, resulting in a 10-second reduction in customer wait times per case.In addition, Buddycom's transcription feature has completely eliminated the need to listen to conversations that were previously inaudible during customer service, and the need to re-listen to them.
In game arcades, where the number of staff is limited in relation to the number of game machines, it is critical to be able to respond to customer calls.
GENDA GiGO Entertainment has linked its cloud chimes, DigiChime and Buddycom, to respond to customer calls.
When a customer reads the 2D code and calls a staff member with DigiChime, a voice call notification is broadcast to all staff members via Buddycom.
This allows staff to respond to customers in real time without having to check their smartphone screens, reducing the amount of time customers have to wait.
Buddycom has many great features compared to walkie-talkies and intercoms, and we believe it can make a significant contribution to DXing game center operations, which have not changed in over 30 years.
In the future, we would like to introduce Buddycom to all East Japan Company stores and eventually spread it to all Maruhan storesAs we continue to expand our business applications, both SaaS and in-house, we think it would be very useful to be able to consolidate notifications to staff into Buddycom.
Also, in stores, intercom interactions on the floor often determine how good or bad customer service is, and we thought it would be interesting to analyze the data from these interactions in the future and use it not only to improve customer service, but also to manage store safety.
KawaiGENDA SEGA Entertainment Inc.
IkeharaGENDA SEGA Entertainment Inc.
NishikawaGENDA SEGA Entertainment Inc.