The intercom we used before had a very low battery that had to be replaced several times a day, but Buddycom eliminates the need for troublesome battery replacement because the smartphone is used as the terminal.
In addition, even in the noisy environment of a pachinko parlor, the highly directional microphone allows clear audio to be heard, allowing smooth and stress-free operation of the business.
Communication is possible anywhere as long as there is an Internet connection, which facilitates communication both inside and outside the pachinko parlor, leading to a significant improvement in business operations.
In particular, by sharing images using the chat function, information sharing has become smoother, as it is possible to visually confirm information that is difficult to communicate using words alone. The ability to send photos using the chat function for communication inside and outside the store is something that was not possible with conventional intercoms and radios, and I think it was made possible only with Buddycom.
In addition, the ability to check call history by transcribing conversations has eliminated the action of having to listen again.
Buddycom is mainly used as a business communication tool inside and outside each store. Inside the store, Buddycom connects the hall staff, counter staff, and backyard staff, allowing them to collaborate on real-time information.
Outside the store, Buddycom is used for morning entry and parking lot patrols. Maruhan is currently working company-wide to eliminate the practice of leaving staff unattended in their cars, and the ability to share information in real time from the parking lot is helping to prevent this practice.
The ability to communicate with staff both inside and outside the store has greatly improved communication and information sharing among staff.
In addition, the introduction of Buddycom has led to the constant use of smartphones, which has improved customer service skills, such as the use of smartphones to provide explanations when dealing with customers.
Thanks to the introduction of Buddycom, which allows calls to be made using Internet communications, it is now possible to consider conducting business by connecting multiple stores. In particular, we would like to provide new services by allowing dominant stores to communicate with Buddycom at the same time.
In the future, we would like to introduce Buddycom to all East Japan Company stores and eventually spread it to all Maruhan stores.
We feel that Buddycom is not only a communication tool, but also an advanced feature being developed and released, and we look forward to the many possibilities that will open up in the future. I am looking forward to trying out the "Live Cast" in the future, which we are not currently using.