This time, about 50 people involved in the management of the RICOH BlackRamsTokyohosted the game and used Buddycom. Buddycom can be used with a smartphone, so more people can use it without the need to prepare new equipment.
At the game site, staff members began to talk to each other about even the smallest things, and we feel that communication has become smoother.
Also, when there are questions in the field, I can immediately check with someone in the group to get an answer, which has reduced the number of customers waiting, and has made the response process stress-free for both staff and customers.
Even if a customer is interrupted during a conversation and we are unable to respond, we can check the conversation later because it is saved as text, so there is no more chance of missing something.
Buddycom is more convenient than a walkie-talkie because it allows multiple groups to listen in on conversations as needed, so the person in charge does not have to switch channels every time.
In addition, because the administrator can group users, it is possible to protect the confidentiality of conversations between outsiders (subcontractors) and internal personnel.
Buddycom was used as a communication tool among the staff members who were scattered in various locations in the spacious stadium for the RICOH BlackRamsTokyos host games, competition management, and VIP support.
In handling VIPs, we shared the fact that Mr. 〇〇 had arrived when the guests (VIPs) arrived at the venue, so that there would be no rudeness in handling them. In addition, when a problem occurred in the venue, the person in charge who received the call would go to the site.
In competition operations, we envisioned being able to share detailed confirmations regarding the placement of equipment in the venue, etc., and to communicate and confirm the movement and removal of installations in the venue in the event of strong winds or worsening weather conditions.
We also had outside contractors use Buddycom, and they were able to use it without detailed explanations, simply by sharing simple instructions on installation, account setup, and usage.
In the future, I would like to use Buddycom not only at the host game site, but also during pre-game preparations at the field, etc., to talk with members who are far away from each other.
We also believe that Buddycom can be used almost intuitively once settings are made with easy login, so we believe that efficiency will increase if Buddycom can be used on a global scale by all members involved in the game show site.