Since all staff members in a bank branch can communicate their business at the same time, real-time communication between lobby staff, customer service representatives, and back office staff is now possible.
In addition, bank branch managers can now easily keep track of staff movements by simply listening to the content of conversations that staff members are having with each other via Buddycom.
When a customer arrives at a bank branch, the lobby staff asks the customer's business at the general reception desk, but in the past, depending on the customer's business, the lobby staff had to contact the customer service representative individually by walkie-talkie or extension phone, or go to an employee in the back office to inform him or her of the business.
With the introduction of Buddycom, the lobby staff can communicate with customers at the reception desk and inform all staff in the branch of the customer's visit and needs in a very natural way, without keeping the customer waiting.
SasakiResona Bank, Limited.